Privacy Policy

Last Updated: December 14, 2025

1. Introduction

Welcome to Cyphex Agency (“Company”, “we”, “our”, “us”). We operate as a Multi-Purpose Digital Agency based in Lahore, Pakistan (Postal Code 54000), serving a global clientele. Our operations are hybrid, encompassing custom web development, proprietary SaaS (Software as a Service) products, and digital media production, including YouTube automation services.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our website (https://cyphex.agency) and our varied digital services.

2. Information We Collect

We collect information to provide better services to all our users. The types of information we collect depend on how you interact with our varied business units:

A. Information You Provide to Us

  • Client Onboarding Data: When you hire us for web development or marketing, we collect your name, business name, billing address, email, phone number, and project requirements.
  • SaaS Account Data: If you register for our internal software tools, we collect login credentials (username, encrypted password) and payment information.
  • Recruitment Data: If you apply for a position (e.g., Video Editor, Scriptwriter), we collect your CV, portfolio links, educational history, and interview notes.

B. Information We Collect Automatically

When you visit our website or use our SaaS products, we automatically collect certain technical data, including:

  • Log Data: IP address, browser type, operating system, and date/time stamps.
  • Usage Data: Pages viewed, features used within our software, and time spent on the platform.
  • Device Data: Information about the device you use to access our services (mobile, desktop, tablet).

C. Third-Party Platform Data (YouTube & Social Media)

For clients engaging us for YouTube Automation or Social Media Management, we may access data from third-party platforms (e.g., YouTube Studio, Meta Business Suite). This access is strictly limited to the scope required for content management and analytics. Our use of YouTube data is governed by the YouTube Terms of Service and the Google Privacy Policy.

3. How We Use Your Information

We process your data for the following legitimate business purposes:

  • Service Delivery: To develop, maintain, and improve our websites, software, and media products.
  • Contractual Obligations: To fulfill our agreements with clients (e.g., delivering a video, launching a Shopify store).
  • Customer Support: To respond to your inquiries via email or WhatsApp (+92 328 025 8898).
  • Hiring & Recruitment: To evaluate candidates for employment opportunities.
  • Security & Fraud Prevention: To monitor for suspicious activity on our SaaS platforms.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our services and hold certain information.

  • Essential Cookies: Necessary for the website to function (e.g., login sessions).
  • Preference Cookies: Remember your settings and choices (e.g., language, “Remember Me” login).
  • Analytics Cookies: Help us understand how visitors interact with the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These cookies will last for one year. Login cookies last for two days, and screen options cookies last for a year.

5. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:

  • Service Providers: We engage trusted third-party companies to perform services on our behalf (e.g., cloud hosting, payment processing, email delivery). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. International Data Transfers

Our headquarters are located in Lahore, Pakistan. If you are accessing our services from outside Pakistan, including from the European Union (EU), United Kingdom (UK), or United States (USA), please be aware that your information may be transferred to, stored, and processed in Pakistan.

By using our services, you consent to this transfer. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable international data protection standards.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. For recruitment data, we generally retain candidate information for up to 12 months.

8. Security of Your Data

The security of your data is important to us. We implement industry-standard security measures, including encryption (SSL) and secure access controls, to protect your personal information. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

To exercise any of these rights, please contact us at support@cyphex.agency.

10. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us: